Case Studies / Opinsta

Our partnerships are long term, collaborative, and we’re always straight talking.

We have worked with some of the world’s leading companies to deliver radical and transformative change in customer experience and employee engagement.

Emirates Airlines

Emirates wanted to drive change to deliver a more agile environment for their frontline employees. Opinsta were asked to improve the effectiveness / efficiency of communications between HQ/Management & Crew.

Opinsta partnered on-site over a 3 month period to lead the redesign of a world leading bespoke communication platform; providing accurate, insightful and real-time data for both their communications and ongoing staff performance.

The solution integrates all the elements of Crew Communication into one system, driving efficiency throughout the organisation and providing full visibility for supporting future decisions.

Virgin Trains

Virgin Trains wanted to lead innovation in rail and create a more seamless process for employees, so more time could be invested in providing exceptional customer service. Previous methods included manual paper-processes with a disconnect between frontline staff & real-time information.

Opinsta ran a series of workshops with their IT projects team to identify key points. In collaboration we developed 8 mobile apps to increase efficiency, health & safety and communication on the frontline: Defect Reporting, Station Faults, Reservation, Resolution, BeAmazing, Stay Safe, Found It, and Sign In.

These increased efficiency, saving a massive amount of time & money, with improved customer satisfaction across the network, leading to Virgin being awarded a CX award.

Bombardier

Bombardier had a growing ambition to drive real change on the frontline by improving internal communication – recognising the opportunity to reduce delays & utilise resources more effectively. Their previous briefing method relied heavily on manual processes and then to understand if employees had read, understood or had questions on briefs was a hugely laborious and error-prone task.

Opinsta developed a user-friendly solution that could be quickly deployed across their workforce. The app notifies employees when briefs have not been opened & deadlines are approaching. It encourages open two-way discussions regarding the information provided to ensure it is understood by all employees.

The HQ / Management teams now have full access to the data available, including reading times, completion for all employees, providing full visibility. This offers a huge improvement in data accuracy and employees understanding of critical information.

British Airways

British Airways wanted to strengthen their internal communication through a centralised channel. Recognising that information wasn’t always shared consistently with employees and there were gaps in knowledge. Previously communications were missed and employees found out critical company news from potentially misleading articles. This left employees feeling unassured.

In collaboration, Opinsta developed an internal platform to manage communications and briefs to 20k employees. This ensured consistency and accuracy with messages. The software encouraged senior management teams to have real conversations with employees and answer queries on the topics discussed.

A range of solutions for a variety of business needs.

Our award-winning suite of apps have revolutionised the way businesses connect, communicate and manage workforces and customers. It is a cohesive ecosystem that can easily integrate into existing systems.